DemandBlue sets up Omni Channel communication for the client to address student queries faster
About the Client
The client is a Toronto-based higher educational institution offering full-time and part-time degrees and diploma programs in Arts and Technology.
- Team DemandBlue implemented Live Agent to help students communicate with their counselors in real time.
- Integrated WhatsApp in the community portal to facilitate messaging between the students and counselors.
- Omni-channel support improved student engagement with counselors.
- Achieved faster turnaround time to resolve student queries.
Salesforce: Service Cloud, Education Cloud
Technologies: Apex, API, Flows, Einstein Chatbot