DemandBlue provides dedicated Salesforce administrative support to assist with clients’ admin activities.
About the Client
The client is a Toronto-based higher educational institution offering full-time and part-time degrees and diploma programs in Arts and Technology.
Use Case
solution
- Team DemandBlue provided the client’s service team with Salesforce administrative support for Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
- Created reports for the Student Services team to track daily metrics and success rates.
- Set up workflows to reorganize and automate students’ interaction and functionality data based on specific requirements and criteria.
- Customized the process builder to unify multiple workflows.
Benefits
- Optimized workflow automation enhanced overall operational efficiency.
- Enhanced reports and dashboards improved productivity and interaction among end users.
- Admin tickets were closed quickly thereby providing users with faster service improving user satisfaction and adoption of Salesforce.
Salesforce: Service Cloud, Education Cloud
Technologies: Apex, API, Flows, Einstein Chatbot
