DemandBlue provides dedicated Salesforce administrative support to assist with clients’ admin activities.

About the Client

The client is a Toronto-based higher educational institution offering full-time and part-time degrees and diploma programs in Arts and Technology.

  • Team DemandBlue provided the client’s service team with Salesforce administrative support for Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
  • Created reports for the Student Services team to track daily metrics and success rates.
  • Set up workflows to reorganize and automate students’ interaction and functionality data based on specific requirements and criteria.
  • Customized the process builder to unify multiple workflows.
  • Optimized workflow automation enhanced overall operational efficiency.
  • Enhanced reports and dashboards improved productivity and interaction among end users.
  • Admin tickets were closed quickly thereby providing users with faster service improving user satisfaction and adoption of Salesforce.

Salesforce: Salesforce Community – Experience Cloud
Technologies: Customization services, Report creation, Admin support